Author Topic: Visio no longer opens drawings ==>crashes with no msgs  (Read 1666 times)

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vojo

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Visio no longer opens drawings ==>crashes with no msgs
« on: March 20, 2022, 02:56:24 PM »
So have a bunch of drawings as recently as Febuary.
As of today, when I try to open them visio just crashes and kicks back to desktop

I have tried visio /safe
I have verified I can open the stencils in a new basic drawing.
I can open on web app
I can NOT open the template involved

Any ideas?

Paul Herber

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #1 on: March 20, 2022, 03:02:40 PM »
Could you post a drawing as an attachment, or email me if you want it private.
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vojo

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #2 on: March 20, 2022, 05:53:27 PM »
big file...will send

vojo

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #3 on: March 20, 2022, 06:08:30 PM »
its an 8MB file, how do I send
(attachment limit is 500K, the I cant figure out how to attach a file, your website wont allow file attachment)

Visisthebest

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #4 on: March 21, 2022, 09:38:24 AM »
Vojo you can create a free upload link via: https://wetransfer.com/

then post it here or send it privately to Paul!
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Paul Herber

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #5 on: March 21, 2022, 10:41:55 AM »
My email address is in my profile.
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wapperdude

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #6 on: March 21, 2022, 10:58:21 AM »
A couple years back, Paul helped me recover a couple files. 

As I recall, there had been a critical corruption of a couple of shapes.  Once eliminated, file was fine.  But, I did not have the situation where the file would crash Visio.

Some thoughts...
1) since Feb, have any Window / Office updates been installed?
2) have you tried reinstalling Visio?
3) any other recent install / updates to apps?  Perhaps introduced a corruption?
4) corruption due to where the files are physically stored.
5) have you tried opening file on a different PC?
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vojo

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #7 on: March 21, 2022, 11:49:11 AM »
Actually, email address NOT shown in profile or message....just your handle
if you want to send me a private email with your email address, I will send something point to point to you).

Anyway....
1 yes mandatory updates....the beauty of 365 is that since its a cloud play, you get updates
   Also, since MS has changed the behavior of visio 365 before (layout of home panel changed), they could have changed
   it again.
2 Reinstalling...yes...no difference
3 Well, PyCharm (and a couple Python packages) but I doubt that corrupted drawings....no other new apps.
   (obviously get the preverbal MS security updates...I guess I can try to back them out).
4 I dont think so since I can upload as is to 365 cloud and open successfully up there
   Also, various file converters can open the file as well and present the diagram....those converters seem to crash when
   downloading down to me (drawing as VSDX ==> PDF or Word or PPT).   I am skeptical about trying to Libre office since
   last time I checked (couple of years ago, it could only accept very simple visio drawings).
5 I can try (need to add device to the 365 license and then install latest visio).   
   This will take time, will need get that old laptop set up for this
   
If I can send you 1 file and you can confirm you can open, I believe that will be quicker and more productive
(either the file opens or it crashes for you was well). 

Also,
- I am able to open stencils used to create this drawing....and use them in some new simple diagrams
  (the file is 8MB and probably has about 200 shapes or so).


Paul Herber

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #8 on: March 21, 2022, 12:03:36 PM »
but you emailed me from your gmail account!
support@paulherber.co.uk
Electronic and Electrical engineering, business and software stencils and applications for Visio -

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wapperdude

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #9 on: March 21, 2022, 12:58:41 PM »
@Vojo:  Sure.  Happy to try.  My email is listed in my profile.  An alternative might be upload to Dropbox (or whatever) and send link to Paul, me, whomever and we can download.  Either way is fine.  Or you can send PM via the forum as 3rd option.
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Paul Herber

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #10 on: March 21, 2022, 02:10:40 PM »
Hi Ted, fine here, opens ok. A bit slow but it does get there. I shall time it ... 18 seconds.

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Paul Herber

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #11 on: March 22, 2022, 06:02:06 AM »
Another thought, have you tried opening the file from within Visio using Open on the ribbon?
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vojo

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #12 on: March 22, 2022, 01:25:53 PM »
Paul:  Thank you very much for helping me out!!!

All:  Yes it appears the last update to visio has some sort of limit on the size of the file it will load (~5mB)
       Whole multipage drawing of ~8MB appears to time out the load (loading fine as of Febuary)
       drawing broken into individual pages (largest is about ~3MB) loads just fine.

       16MB file created in around 2010 using visio 2013, does not load.
       current 8MB loads fine in the viewer

        my current system is
         
        Version 2108 build 14326.20852
        365 plan 2 with desktop
   

Paul Herber

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #13 on: March 22, 2022, 02:10:53 PM »
Pleased to be able to help, and to find a limitation in the online version.
I crave a constant desktop environment, without "improvements" being pushed on me without my say so.
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wapperdude

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Re: Visio no longer opens drawings ==>crashes with no msgs
« Reply #14 on: March 22, 2022, 02:17:01 PM »
Hmmm.  That doesn't seem right. 

Granted, I'm running Visio 2019 Pro, but I have no problem with an 181.7 Mb file, consisting of 170 pages.

Microsoft® Visio® 2019 MSO (Version 2202 Build 16.0.14931.20118) 32-bit
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