technical problem-toolbars

[alk]

Help, I have lost visibility of my icons on my toolbars-see top and center of page.
Any suggestions ?

[Nikolay]

Try resetting custom toolbars: Find and delete file named "custom12.vsu" on your drive
https://blogs.msdn.microsoft.com/chhopkin/2009/02/26/reset-the-menu-and-toolbars/

[AnotherNoone]

I assume you did all that already, but just to be sure:

-restart visio
-reboot

Maybe the icon files got deleted (check for that - they should be somewhere in your installation directory)
Possibility its a windows bug (wrong placement of the window - clipping - loss of icons?) -a simple reboot should do though

If all this doesnt work:

Hail Mary:
-reinstall addins
-reinstall visio
-look for the registry entries and delete them while reinstalling.

But before you go all Rambo on your files, maybe someone else has an esier way

[alk]

I have tried a visio repair and a re-install still no luck!
Nikolai- where do I find custom12.vsu ?
Any other suggestions?

[Nikolay]

Please follow the white rabbit the link above
This file name is for Visio 2007. If you have a different version, it may be named like custom11.vsu, or custom14.vsu

[alk]

okay I found custom12.vsu and deleted it, I lost my custom toolbars but at least the icons came back.
However now the icons are appearing and dissappering intermittently.
I will try a reboot and hope for the best, but am somehow sceptic!

[alk]

problem solved, my dear father-in-law was able to put the rightful blame on Microsoft Windows, I did a restore to earlier point and the problem stopped!