Loading Visio Document never clears and CAD BGs are shifted

Started by BaconIsTasty, January 08, 2025, 07:58:47 PM

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BaconIsTasty

My team and I are experincing a weird issue where when we open a Visio drawing, the lower right 'Loading Visio document [filename]' and status bar never advance or clear.

For my machine, the status bar shows 100% but the message doesn't clear
For my other team member, the bar only gets to 25% and never advances farther than that.

It DOES allow us to work in the file and make change and it "seems" like it isn't an issue BUT we are dealing with a weird PDF export problem and IDK if the two are related.

When my team member exports his Visio file to PDF, the imported CAD backgrounds are shifted about 1/8-1/4" on the page and our Visio annotations and shapes no longer line up. Like a floor to device dimension no longer appears to touch the floor or the device. This only happens to my teammate and not for me. So the file doesn't seem to be bad, but the machine/user?

My team mate just reset windows and re-installed all of his apps today and the issue still persists, so we don't believe it is a Windows issue, but IDK. 

MS support has not be exactly "helpful".

We are using Visio Plan 2, D-Tools add-in, with several imported AutoCAD BG files that have cropped to serve our purposes.

Does anyone have any experience or advice on these issues?

netklydd

Hello @BaconIsTasty,
I observed the exact same thing just today, not having any other issues related to this (That I know of) but got curious.

My initial thought was that this somehow was related to me storing my files in OneDrive, where do you store your files?

Any way,
I had two office accounts under File > Account > Connected Services and removed one of them, now there is no "Loading Visio document" bar any more.


TimUmix

It seems to be related to the hardware acceleration of the image, they made some kind of update and now it is forcibly enabled, previously it was possible to disable it. After that, the problem with the meta files and other incomprehensible phenomena with the graphics display began.

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