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Visio 2010 crashes when printing to a network printer

Started by gathomas72, March 16, 2012, 04:41:29 PM

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gathomas72

Running Visio 2010 on Windows 7 Professional 32 bit.    User is able to print a visio flow chart document .vsd file to a local printer without issue, but when he attempts to print to a network printer Visio crashes.   (printer is a sharp MX-M5001.  I was able to open a new visio document from the users desk and add just a few objects to it and it prints to the network printer just fine.   I made a copy of the offending document and renamed it and attempted to print it to the network printer from the users desk and it crashes still.  I also installed Visio 2010 to another machine and was able to print the document to the network printer so i know its isolated to the users desktop.   


Below is the error message recorded in the event log on the users machine.  Also I've seen a lot of forms talking about disabling add-ons, but I checked and there are no add-ons installed or running that I can see.   


Log Name:    Application
Source:        Application Error
Date:          3/15/2012 1:32:35 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FrostDesk1238.frostelectric.com
Description:
Faulting application name: VISIO.EXE, version: 14.0.6111.5000, time stamp: 0x4e714351
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60
Exception code: 0xc00000fd
Fault offset: 0x00052bb6
Faulting process id: 0xdf8
Faulting application start time: 0x01cd02d9f104f0f6
Faulting application path: C:\Program Files\Microsoft Office\Office14\VISIO.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3bb13328-6ecd-11e1-ba6f-b8ac6fb4d37d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-03-15T18:32:35.000000000Z" />
    <EventRecordID>18762</EventRecordID>
    <Channel>Application</Channel>
    <Computer>FrostDesk1238.frostelectric.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>VISIO.EXE</Data>
    <Data>14.0.6111.5000</Data>
    <Data>4e714351</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.17725</Data>
    <Data>4ec49b60</Data>
    <Data>c00000fd</Data>
    <Data>00052bb6</Data>
    <Data>df8</Data>
    <Data>01cd02d9f104f0f6</Data>
    <Data>C:\Program Files\Microsoft Office\Office14\VISIO.EXE</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>3bb13328-6ecd-11e1-ba6f-b8ac6fb4d37d</Data>
  </EventData>
</Event>

gathomas72

Also I uninstalled the printer and reinstalled the printer.   

Paul Herber

do you have the latest drivers?
Does the drawing contain complex fill or shaded fill patterns?
Electronic and Electrical engineering, business and software stencils for Visio -

https://www.paulherber.co.uk/

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