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Getting the "VISIO has stopped working and is shutting down" message

Started by Desert Guy, February 09, 2011, 03:47:28 PM

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Desert Guy

I have a new DELL Latitude E6510 with Windows 7 and am running Visio 2007. This ran fine for a week and then last week I started getting this message whne using Visio a few times. Did the usual re-boots and ran only Visio with no other apps open. I disabled the Bluetooth drive and that worked for a couple of day but I got the message again today.
I checked and the Bluetooth is still disabled. So any help is appreciated.


my 2 cents....I would focus on the Dell side of the equation.

You could try to reinstall.

Paul Herber

Don't see why the Dell should be a problem, I have all Dells here, desktops = laptops, no problems. My 2p.
Electronic and Electrical engineering, business and software stencils for Visio -


consistently a step down from HP or lenovo in terms of stability


I just submitted a post here titled "Visio2007 crashes when copy/paste objects".

What is interesting here is that I am running on a Dell Latitude E6510 / Win 7 as well!! I wonder if we are on to something here?

My copy runs OK until I do any Copy/Paste object operation. Desert Guy, could you confirm whether yours' crashes when you do a copy/paste?

As I said in my post, I've already tried uninstall/reinstall and applied SP2. Same outcome: crash.


has anyone solved this problem? I have the same one, with my Dell Pc. I have Sp2 installed and my bluetooth devices disabled.


My work PC is a Dell Inspirion 546 running 64bit Windows 7.  Have had no troubles with either V2003 or V2007.
Visio 2019 Pro

Browser ID: smf (possibly_robot)
Templates: 4: index (default), Display (default), GenericControls (default), GenericControls (default).
Sub templates: 6: init, html_above, body_above, main, body_below, html_below.
Language files: 4: index+Modifications.english (default), Post.english (default), Editor.english (default), Drafts.english (default).
Style sheets: 4: index.css, attachments.css, jquery.sceditor.css, responsive.css.
Hooks called: 260 (show)
Files included: 34 - 1306KB. (show)
Memory used: 1137KB.
Tokens: post-login.
Cache hits: 13: 0.00157s for 26,767 bytes (show)
Cache misses: 2: (show)
Queries used: 16.

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