Behavior of cursor keys when shapes are selected

[Yacine]

Usually I can move shapes (the selection) when pressing cursor keys. I used that for positioning the shapes precisely in the grid.
From time to time the behavior switches to panning - the view moves, not the shapes.

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Well I taught not to bother you too much and consult the AI and indeed. It worked. Didn't even know what a scroll lock is.
So here for the next one stumbling over the issue:

The behavior you're describing in Visio—where arrow keys sometimes pan the view instead of moving the selected shapes—can be caused by different modes or settings being toggled unintentionally. Here are some common causes and solutions to restore the normal behavior where the arrow keys move the shapes:

• Scroll Lock Key:
  
  • One of the most common reasons for this behavior is that the Scroll Lock key on your keyboard is turned on. If Scroll Lock is enabled, pressing the arrow keys will pan the view instead of moving the selected shapes. Try pressing the Scroll Lock key to toggle it off.
• Drawing Mode (Pan & Zoom Active):
  
  • If you have accidentally switched to a Pan & Zoom mode or activated a specific tool that affects how the keys behave, you can check the toolbar to see if any special tools are selected.
  • Press Esc to make sure no specific tool is selected.
• Sticky Keys or Accessibility Settings:
  
  • If any accessibility settings, like Sticky Keys, are enabled, they can sometimes interfere with how input from the arrow keys is processed. Check your Windows settings to make sure nothing is enabled that might interfere with the key behavior.
• Restoring Default Settings in Visio:
  
  • You can try resetting the Visio environment to default settings:
    
    • Go to File > Options > Advanced.
    • Scroll down to the General section and look for "Reset Visio" options (this will vary depending on the version of Visio).
• Zoom Level or View Mode:
  
  • Check if you're in an unusual view mode (like full screen, or pan/zoom-specific settings). Try pressing Ctrl + Shift + W to reset the view to normal.