2019 Professional file recovery

ToninoS · February 10, 2022, 07:08:37 AM

Good day all, had a really bad day yesterday. Worked on a file and visio crashed then the auto recover that it opened had my 6 different sheets but they were all empty! anyone know of how to check if there are any files on my machine that may help me recover it manually? I have searched online but can find nothing on visio 2019. I do have auto recover turned on for every 10 minutes but damned if i can find anything.... Please if you can help me it would be great as i lost a lot of work! hopefully it does not hinder my situation but i was working on a file on our companies drop box account server.

Surrogate · February 10, 2022, 07:24:45 AM

Quote from: ToninoS on February 10, 2022, 07:08:37 AMi was working on a file on our companies drop box account server.

At your DropBox is activated incremental backup ?

ToninoS · February 10, 2022, 07:52:56 AM

Quote from: Surrogate on February 10, 2022, 07:24:45 AM
Quote from: ToninoS on February 10, 2022, 07:08:37 AMi was working on a file on our companies drop box account server.
At your DropBox is activated incremental backup ?

I do not know to be honest... I can ask someone there but the file on drop box has a date/time when i opened the file mid-day.

Surrogate · February 10, 2022, 08:07:57 AM

Did you look at folder C:\Users\<UserName>\AppData\Local\Microsoft\Office\UnsavedFiles ?
At my PC in folder C:\Users<UserName>\AppData\Roaming\Microsoft, can find sub-folders Excel, Word, Outlook, PowerPoint. But cant find Visio, may be at your PC this sub-folder exist ?

ToninoS · February 10, 2022, 08:20:18 AM

I have an \AppData\Roaming\Microsoft but there is no visio folder in there or any subfolder, what is the file extension to look for again... vsdx? then in the "Local" folder there is no microsoft or office or visio folder. I think i am just out of luck on this one. also... so, under save options in visio i have auto recover every 10 minuts checked but there is another check box i am not sure what it is for labelled "Save to Computer by default"

Visisthebest · February 10, 2022, 08:58:45 AM

ToninoS please report this issue to Microsoft because data loss scenarios need to be investigated by them, don't let know until you get real answers from them may take a few months. If you have Visio Online subscription you can call a Microsoft support line.

vojo · February 10, 2022, 09:42:34 PM

Up thru visio 2013 worked great....visio 2016 had something like...so save/version often.
visio in 365 seems reasonably stable.

Had this happen once in PPT
Excel has this issue alot (2 files open and edited, close one closes application other updates lost)....save/version often

Visisthebest · February 11, 2022, 05:24:02 AM

Yes same here vojo, had trouble in other Office programs not in Visio. Still very important ToninoS contacts Microsoft to get to the bottom of the issue.

In Visio only when I tried to use deferrecalc in a combination with turning off showchanges (to speed up large diagram rending) did I see some serious errors. Deferrecalc was old advice I found for boosting large diagram rendering performance, but staying away from it have lots of other options to improve performance.

https://docs.microsoft.com/en-us/office/vba/api/visio.application.deferrecalc

wapperdude · February 11, 2022, 05:56:11 AM

For V2019 Pro, the location for the auto-save files is: %userprofile%\Local Settings\Application Data\Microsoft\Visio

Copy and paste into the Windows Run dialog entry and hit OK.