Author Topic: Visio files crashing while making any changes to them  (Read 202 times)

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Agamicox

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Visio files crashing while making any changes to them
« on: August 30, 2017, 03:09:37 AM »
Hi all,
Need some help on a situation we have with some of our Visio files in the company.
As an example I have 4 files. All of them were created using Visio 2010 so extension ends in *.vsd
I can open all 4 files no problem, however only one of them I can actually work on without crashing Visio. The other 3 simply crash Visio after you do any of following steps: Scroll up/down (mostly up) in the file, copy objects, try to convert file to another version, Save file, Print file, add or remove a shape.
I was looking at these files for long time until I noticed that one of them (which works OK) looks different visually while on Desktop of the computer (thumbnail is different).
If you pay attention, file number 1 (on the left) looks like normal Visio file, where is the other 3 looks like file is drawn over with something?
File size doesn't make any difference too as the one which does work OK is much larger.

please help!

Surrogate

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Re: Visio files crashing while making any changes to them
« Reply #1 on: August 30, 2017, 03:15:40 AM »
cross-post where we disscus this issue earlie

Agamicox

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Re: Visio files crashing while making any changes to them
« Reply #2 on: August 30, 2017, 03:29:05 AM »
Thank you for the link. Might help some people who point to similar first questions

Agamicox

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Re: Visio files crashing while making any changes to them
« Reply #3 on: September 05, 2017, 09:02:24 AM »
Hi all

Guys does it really so uncommon issue or my description does not make sense?

We are really stuck here with not knowing what to do. Official MS support is silent too

Yacine

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Re: Visio files crashing while making any changes to them
« Reply #4 on: September 05, 2017, 10:01:21 AM »
@Surrogate, congratulations for the MVP! ;)

@Agamicox,
some silly ideas:
- get a V2010 version, open each file, copy its content to a new file.
- or save as xml, then reimport in newer version.
- ... hire a professional visio specialist ???
« Last Edit: September 05, 2017, 10:06:37 AM by Yacine »
Yacine

Nikolay

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Re: Visio files crashing while making any changes to them
« Reply #5 on: September 05, 2017, 10:22:15 AM »
Maybe you could upload the files here (one that you can open and another that you cannot)

In general, it may be a hardware (video card / driver) problem actually.. Or some software is installed on the computer that handles previews incorrectly.
Maybe you could try to turn off hardware accelerated rendering (in Tools -> Options -> Advanced)

Agamicox

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Re: Visio files crashing while making any changes to them
« Reply #6 on: September 07, 2017, 08:24:51 AM »
Hi all and appreciate even the silliest of recommendations!

So I tried all of them, except hiring specialist :D believe it or not but I was able to use mouse to capture mouse of objects in each of Visio files and CTRL+C them to new file. This would result in somewhat skewed drawings, but at least most of it was there and file is not crashing anymore.

Just want to mention one more time, that all 3 files were crashing only if i'd scroll view up until certain point in drawing where shapes and objects end + if any type of amendments are done to file (save, save as.., print, etc.)

Really weird one...

Newly created file thumbnails also look "bad", with weird shapes on them... but, what ever, at least they do work!