Visio 2000 Page border has disappeared

[Wyle Cyote]

By page border I mean the perimeter of the page and the blue area outside the page. This only started today after the Windows updates last night. Yesterday all was fine - I saw the white page surrounded by blue, but today the entire work area is white with the grid all over it. So I cannot see if my work is on the page or not.

I have tried setting  PageBorderDisplay=1  in the registry with no effect.
Any ideas?

[Paul Herber]

The earliest version I still have is Visio 2003 so can't test for Visio 2000.
However, have you checked the zoom setting. It sounds like you are highly zoomed into the page.

[Wyle Cyote]

...  have you checked the zoom setting. It sounds like you are highly zoomed into the page.

No, sorry. The content of an existing page displays where it ought to be - the right size and in the middle of the window. But the white just goes on forever all around where the page should be.  Print Preview shows the page correctly.  Page Setup shows the correct printer paper size and drawing page size in drop-downs and in the mini-preview.

[Paul Herber]

Which version of Windows?

[Wyle Cyote]

Windows 7 Home Premium 64-bit
AMD Athlon II X2 245 processor
ATI Radeon HD 4200

[Paul Herber]

Check your colour settings first:
Tools -> Options -> Advanced -> Color Settings
My Visio 2003, 2007 and 2013 are still ok.

[Wyle Cyote]

Check your colour settings first:
Tools -> Options -> Advanced -> Color Settings
My Visio 2003, 2007 and 2013 are still ok.

Page: white;   page background: pale blue;   full screen background: black;   print preview background: grey
All as expected.
The attachment shows what I see. I have placed guides where the edges of the page should be.

[Paul Herber]

Does this happen on just one file or all files, including New -> ... ?
Have you tried turning off/on the grid?

Sorry, I now see from your image that you have tried a new document.

[Wyle Cyote]

Have you tried turning off/on the grid?

If I turn off the grid ... guess what? ... the grid vanishes but it all stays white. Turning it on again puts me back just like the screenshot. If I open an existing drawing all the shapes appear in their right places within the area where the page should be.
Just like the attached screenshot.  Again, I have placed guides where the page should be. Note the two shapes on the left which are on the pasteboard.

[wapperdude]

That is strange!  If you do a <cntl> + A, to select all sheets, is there anything unexpected?

Assuming you have a backup file, if you delete all the shapes, does the page still expand to infinity?  Perhaps you could upload the file with some non-proprietary shapes and maybe someone can look at the file.

Wapperdude

[Jumpy]

Going back to your first post. Maybe you have to identify and roll back one of the Windows updates?

For example a security and compability update last week causes trouble with the Delphi 7 IDE.

[Wyle Cyote]

Maybe you have to identify and roll back one of the Windows updates?

Easier said than done! Attached is the list of updates on the 13/14 Aug 2014.
I looked at a few and it's obvious that there is a dependency on most on them, so you can't just uninstall a random update. 

[wapperdude]

Sorry, I missed your original post re windows updates.  Well, it may be difficult, more time consuming than anything, but not impossible.  Obviously you need to do something.  It would seem that you have two fundamental choices
  1. restore system to prior to updates.  Then use the Windows Updater to only install one at a time.  You have the order, so start at the bottom of the list and work up.
  2. try removing updates to find which is the problem.  My guess, it's one of the Office updates.  Start at the top of your list and work down.  The list is the install order.

Anyway, here's a couple of links regarding removing updates.  The 2nd talks about doing so as a trouble-shooting technique:
  1. http://windows.microsoft.com/en-us/windows/remove-update#1TC=windows-7
  2.  http://windows.microsoft.com/en-us/windows/troubleshoot-problems-removing-updates#1TC=windows-7

HTH
Wapperdude

[Wyle Cyote]

Time for some action.
I have restored to the restore point immediately before the updates (on the 13th). Lo and behold Visio now behaves as it should do. I have turned off automatic updates. At lease I can get back to what I was supposed to be doing.

I really should now start applying the updates one at a time to see which causes the effect. But I have a question - are updates designed to be independent or is there a specific order that they have to be applied? If there is a sequence, how do I find out?

[wapperdude]

Not sure if order is important.  But, you have the list.  The list is the order they were installed.  The most recent is at the top.

Wapperdude