Author Topic: Visio 2010 crashes when printing to a network printer  (Read 7477 times)

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gathomas72

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Visio 2010 crashes when printing to a network printer
« on: March 16, 2012, 11:41:29 AM »
Running Visio 2010 on Windows 7 Professional 32 bit.    User is able to print a visio flow chart document .vsd file to a local printer without issue, but when he attempts to print to a network printer Visio crashes.   (printer is a sharp MX-M5001.  I was able to open a new visio document from the users desk and add just a few objects to it and it prints to the network printer just fine.   I made a copy of the offending document and renamed it and attempted to print it to the network printer from the users desk and it crashes still.  I also installed Visio 2010 to another machine and was able to print the document to the network printer so i know its isolated to the users desktop.   


Below is the error message recorded in the event log on the users machine.  Also I've seen a lot of forms talking about disabling add-ons, but I checked and there are no add-ons installed or running that I can see.   


Log Name:    Application
Source:        Application Error
Date:          3/15/2012 1:32:35 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      FrostDesk1238.frostelectric.com
Description:
Faulting application name: VISIO.EXE, version: 14.0.6111.5000, time stamp: 0x4e714351
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60
Exception code: 0xc00000fd
Fault offset: 0x00052bb6
Faulting process id: 0xdf8
Faulting application start time: 0x01cd02d9f104f0f6
Faulting application path: C:\Program Files\Microsoft Office\Office14\VISIO.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3bb13328-6ecd-11e1-ba6f-b8ac6fb4d37d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-03-15T18:32:35.000000000Z" />
    <EventRecordID>18762</EventRecordID>
    <Channel>Application</Channel>
    <Computer>FrostDesk1238.frostelectric.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>VISIO.EXE</Data>
    <Data>14.0.6111.5000</Data>
    <Data>4e714351</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.17725</Data>
    <Data>4ec49b60</Data>
    <Data>c00000fd</Data>
    <Data>00052bb6</Data>
    <Data>df8</Data>
    <Data>01cd02d9f104f0f6</Data>
    <Data>C:\Program Files\Microsoft Office\Office14\VISIO.EXE</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>3bb13328-6ecd-11e1-ba6f-b8ac6fb4d37d</Data>
  </EventData>
</Event>

gathomas72

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Re: Visio 2010 crashes when printing to a network printer
« Reply #1 on: March 16, 2012, 11:43:14 AM »
Also I uninstalled the printer and reinstalled the printer.   

Paul Herber

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Re: Visio 2010 crashes when printing to a network printer
« Reply #2 on: March 16, 2012, 12:01:19 PM »
do you have the latest drivers?
Does the drawing contain complex fill or shaded fill patterns?
Electronic and Electrical engineering, business and software stencils and applications for Visio -

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