Thanks Paul. Hopefully, we'll get more users contributing their opinions to this topic.
Regarding the ribbon...in general, it might be OK. I personally have a great distaste for it, at least, the way MS implemented it in Office and especially Visio. Inspite of all of the enhancements that V2010 made, the ribbon was, and still is, the chief reason I haven't personally upgraded. Both of my work computers do have V2010, and .... well, I'm happy to walk away from it at the end of the day. So, for me, to have total customization control would be extradoniarily beneficial. But, yeah, trying to explain where to find a missing command is located (and why) is very exacerbating (sp?).
Wapperdude