freezing on zoom

Started by ToninoS, May 09, 2023, 10:36:48 AM

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ToninoS

Hi, at work here we are all experiencing visio locking up when trying to zoom. 2019 pro.   anyone else having this issue with it sending cpu usage through the roof?

ToninoS

OK, so i found this comment online and it seems to have done the trick allthough i id not delete the reg entry but rather renamed it as it is quite a big entry and did not know if i would need it again.   

'I found a solution in another thread
You need to close Visio then delete registry key HKEY_CURRENT_USER \ SOFTWARE \ Microsoft \ Office \ 16.0 \ Common \ ExperimentConfigs \ Ecs \ visio \ ConfigContextData
This will activate the hardware graphics acceleration option (you can check in advanced options)'

also on the same page there was a link to instructions on how to rollback but i tried it 3 times and office would just always stay on the most current so dont know if i was doing something wrong.. here is that page: https://answers.microsoft.com/en-us/msoffice/forum/all/visio-freezes-crashes-when-scrolling-or-zooming/56f07ce8-c818-45ce-8124-fcf1b1d2c0f7?page=1