Author Topic: freezing on zoom  (Read 604 times)

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ToninoS

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freezing on zoom
« on: May 09, 2023, 05:36:48 AM »
Hi, at work here we are all experiencing visio locking up when trying to zoom. 2019 pro.   anyone else having this issue with it sending cpu usage through the roof?

ToninoS

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Re: freezing on zoom
« Reply #1 on: May 10, 2023, 01:30:33 AM »
OK, so i found this comment online and it seems to have done the trick allthough i id not delete the reg entry but rather renamed it as it is quite a big entry and did not know if i would need it again.   

'I found a solution in another thread
You need to close Visio then delete registry key HKEY_CURRENT_USER \ SOFTWARE \ Microsoft \ Office \ 16.0 \ Common \ ExperimentConfigs \ Ecs \ visio \ ConfigContextData
This will activate the hardware graphics acceleration option (you can check in advanced options)'

also on the same page there was a link to instructions on how to rollback but i tried it 3 times and office would just always stay on the most current so dont know if i was doing something wrong.. here is that page: https://answers.microsoft.com/en-us/msoffice/forum/all/visio-freezes-crashes-when-scrolling-or-zooming/56f07ce8-c818-45ce-8124-fcf1b1d2c0f7?page=1