OrgChart trouble

[Surrogate]

Used Visio 2019 Professional
There is an organization chart with about 200 shapes per sheet.
This OrgChart contains external data (currently quite a lot, but some of them are not used) and drawings related to the data.
Visio features are used: such as synchronous copies, and reports.
Sorry, but I can't provide a sample file.

Problem Description
At some point, a certain glitch occurs: an error message appears when selecting shapes and running the OrgChart11 add-on.


At the same time:

• Shapes retain all custom properties (Shape Data);
• Shapes are no longer org chart shapes (they don't have parent master shapes);
• Figure data is no longer used as chart fields.

Possible causes of the problem

• Launching the Report Generation add-on;
• A lot of custom properties.

Please share your experience on how to prevent such problems and / or even defeat them ?

Original post in Russian language (read via Google translate Service)

[Paul Herber]

Have the master shapes in the Document Stencil been deleted?

[Surrogate]

No, master shapes still in Document stencil. But their instances in page are replaced to shapes with no parents.

[Paul Herber]

I think if they are mo longer Org-chart shapes then the org-chart addon has no idea what to do with them - fatal error - halt.
You could try doing a shape replace to restore them as org chart shapes.

[Surrogate]

I think if they are mo longer Org-chart shapes then the org-chart addon has no idea what to do with them - fatal error - halt.

Sad but true

You could try doing a shape replace to restore them as org chart shapes.

Perhaps this way you can restore the functionality of the add-in in this document…
But the main question is how to avoid this behavior in the future?

[Yacine]

You mentioned the report addin.
If you can prove that that is the cause, then write your own reporting routine.

[Surrogate]

You mentioned the report addin.
If you can prove that that is the cause

We don't have 119% proof of this yet…

Croc (a.k.a Tumanov) and Nikolay (a.k.a. nbelyh) are participating in a discussion on our forum. I invite everyone to participate in the discussion on that platform! Without SMS and registration!!!

You can comment in Russian/English/bilingual, I, as an administrator, will add translation if necessary.
You are welcome!!!

[Croc]

Code

Croc (a.k.a Tumanov) and Nikolay (a.k.a. nbelyh) are participating in a discussion on our forum

No no! I'm not participating, I just made a couple of assumptions. I can't look for bugs without looking and on the phone.

[Surrogate]

I can't look for bugs without looking and on the phone.

Right now you can find there documents "before" and "after"…