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Solution-specific Visio Discussions => Org Charting => Topic started by: Surrogate on February 15, 2023, 12:21:30 PM

Title: OrgChart trouble
Post by: Surrogate on February 15, 2023, 12:21:30 PM
Used Visio 2019 Professional
There is an organization chart with about 200 shapes per sheet.
This OrgChart contains external data (currently quite a lot, but some of them are not used) and drawings related to the data.
Visio features are used: such as synchronous copies, and reports.
Sorry, but I can't provide a sample file.

Problem Description
At some point, a certain glitch occurs: an error message appears when selecting shapes and running the OrgChart11 add-on.
(https://i.imgur.com/Rtv9Xmf.png)

At the same time:

Possible causes of the problem


Please share your experience on how to prevent such problems and / or even defeat them ?

Original post in Russian language (read via Google translate Service (https://visio-getbb-ru.translate.goog/viewtopic.php?f=40&t=1900&_x_tr_sl=ru&_x_tr_tl=en&_x_tr_hl=ru&_x_tr_pto=wapp))
Title: Re: OrgChart trouble
Post by: Paul Herber on February 15, 2023, 02:41:35 PM
Have the master shapes in the Document Stencil been deleted?
Title: Re: OrgChart trouble
Post by: Surrogate on February 15, 2023, 03:12:19 PM
No, master shapes still in Document stencil. But their instances in page are replaced to shapes with no parents.
Title: Re: OrgChart trouble
Post by: Paul Herber on February 15, 2023, 04:35:43 PM
I think if they are mo longer Org-chart shapes then the org-chart addon has no idea what to do with them - fatal error - halt.
You could try doing a shape replace to restore them as org chart shapes.
Title: Re: OrgChart trouble
Post by: Surrogate on February 16, 2023, 07:26:55 AM
Quote from: Paul Herber on February 15, 2023, 04:35:43 PM
I think if they are mo longer Org-chart shapes then the org-chart addon has no idea what to do with them - fatal error - halt.
Sad but true(https://visio.getbb.ru/images/ranks/visio_getbb_ru/huh.gif)
Quote from: Paul Herber on February 15, 2023, 04:35:43 PM
You could try doing a shape replace to restore them as org chart shapes.
Perhaps this way you can restore the functionality of the add-in in this document...
But the main question is how to avoid this behavior in the future?
Title: Re: OrgChart trouble
Post by: Yacine on February 16, 2023, 12:30:35 PM
You mentioned the report addin.
If you can prove that that is the cause, then write your own reporting routine.
Title: Re: OrgChart trouble
Post by: Surrogate on February 16, 2023, 01:15:33 PM
Quote from: Yacine on February 16, 2023, 12:30:35 PM
You mentioned the report addin.
If you can prove that that is the cause
We don't have 119% proof of this yet...

Croc (a.k.a Tumanov) and Nikolay (a.k.a. nbelyh) are participating in a discussion on our forum. I invite everyone to participate in the discussion on that platform! Without SMS and registration!!!

You can comment in Russian/English/bilingual, I, as an administrator, will add translation if necessary. (https://mysmailik.ru/_ph/26/2/780792161.gif)
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Title: Re: OrgChart trouble
Post by: Croc on February 16, 2023, 01:35:17 PM
Croc (a.k.a Tumanov) and Nikolay (a.k.a. nbelyh) are participating in a discussion on our forum
No no! I'm not participating, I just made a couple of assumptions. I can't look for bugs without looking and on the phone.
Title: Re: OrgChart trouble
Post by: Surrogate on February 16, 2023, 01:58:31 PM
Quote from: Croc on February 16, 2023, 01:35:17 PMI can't look for bugs without looking and on the phone.
Right now you can find there (https://visio.getbb.ru/viewtopic.php?p=17987#p17987) documents "before" and "after"...